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Last update: 15/06/2022

Given that the Client has already agreed on the “User Agreement” when signing up to this website or when subscribing to one of any available plan, upon requesting the services through this website, the User unreservedly adheres also to the following terms and conditions:

1 - Object of the agreement

This agreement has as its object the formulation of a professional opinion or an advise on tax matters provided by the tax consultancy company RELIEVA S.I.A. (hereinafter referred to as "consultant" or "we"), upon request of the user (hereinafter referred to as "Client") made through the website accessible at the address (hereinafter referred to as the "site").

At the Client's choice, the opinion on tax matters may be given:

  1. electronically: sent exclusively by e-mail in format PDF non-editable to the e-mail address provided by the Client at the time of the registration at the site;

  2. by video call: upon specific request of the Client, it will be possible to have oral tax advice by means of a video call according to the procedures that will be agreed between the consultant and the Client.

The two methods of service provision as indicated in points 1. and 2. will entail different costs which will be indicated in the price quote sent to the Client.

2 - Conclusion of the agreement

Within two working days of receipt of the request for the service and its price quote from the Client, only if the consultant considers possible to render the requested service, the consultant will send to the Client a confirmation e-mail containing the price quote for the consultancy, the references for performing the payment of the service through the available payment methods, the time required for drafting the opinion and all other information required by law. The price quote is in no way binding on the Client and is valid for 30 days. The agreement is effectively concluded only when the consultant receives confirmation of the payment made by the Client for the service.

3 - Obligations of the consultant

The consultant who has accepted the payment without prejudice to these general terms and conditions, provides the requested service within the terms indicated in the confirmation e-mail (price quote) referred to in point 2 above, those terms however shall not be regarded as essential or peremptory. The consultant perform its duties in a manner consistent with professional code of ethics. The consultant also undertakes to manage the processing of Client's personal data provided with absolute security and confidentiality, in any case in compliance with data protection and privacy ethical guidelines set by the European Union (see the legal notes and the privacy policy on the site).

4 - Obligations of the Client

The Client guarantees the truthfulness and completeness of all information and of personal data provided at the time of requesting the service or subsequently. The Client also undertakes to:

  • not to use the service in a manner that cause damage, harassment or disturbance to third parties, or that in any case violate the law in force;

  • not to use the service for the spread of information or other material of a defamatory, obscene, blasphemous, racist, pornographic nature;

  • not to use the service in violation of the rules on the protection of confidential information;

  • not to use the service to disclose material protected by copyright without the consent of the person entitled;

  • do not allow unauthorized third parties to use the service;

  • protect their computer systems from access by unauthorized third parties or computer viruses.

Pursuant to what the Client has previously agreed with “Terms of Service”, it is an obligation for the Client as well as a condition necessary for the provision of the service by the consultant to fulfill beforehand the “Client Due Diligence” form provided by the consultant and to identify him(her)self for the purposes of anti-money laundering and terrorist financing regulations. This identification shall be provided via electronic transmission to the consultant of the information requested in the "Client Due Diligence" form and it should be provided by attaching a copy of a valid ID document and a documentation not older than three months proving the Client's residential address (proof od address). In case violation of these obligations or in case of missing documentation the Client undertakes to indemnify the consultant, the site and any other person in charge or appointed from any action that is proposed against them, as well as from any other harm of a financial or non-pecuniary nature that the same Clients or third parties have to suffer. The Client undertakes to promptly communicate to the consultant any complaint or uncertainty regarding the services received. In any case, the Client undertakes not to initiate any legal action against the consultant, without having previously informed him of any difficulties or deficiencies that have arisen.

5 - Rates and payments

The cost of each consultation is determined for each individual case in relation to the complexity of the study and activity required and the value of the professionalism required to perform the service. The cost will be communicated in advance in the manner and within the terms set out in point 2) of these contract terms and conditions.

Payment can be made in one of the following ways:

  • by bank transfer to the current account indicated in the confirmation e-mail (estimate);

  • electronically by debit or credit card

  • by PayPal ( or any other similar online payment provider available on the consultant's website

  • by following the instructions contained in the confirmation e-mail.

Transaction costs are charged to the Client, as well as any other ancillary expenses. The only expenses charged to the consultant are those relating to the sending of the opinion and the attached documentation and to the PayPal fees as far as it is concerned. Upon payment, a regular invoice will be issued for the service provided which will be sent to the Client together with the opinion. To this end, the Client undertakes to communicate, prior to or simultaneously with the payment, the billing data (name and surname or name; Tax Identification Number / VAT number; tax domicile). If the consultant avails of the OSS (One-stop shop) regime provided for by the legislation in force in the European Union, instead of the invoicing, the consultant will issue a payment receipt to the Client. As an alternative to the advice via video call referred to in point 1 (2), the Client may request that the advice is provided by the consultant by phone, in which case the Client will be Client’s duty to make the call on the day and at the time agreed with the consultant and to bear the related costs.

6 - Guarantees and limitations of liability

The consultancy carried out relating to Italian taxation is provided, screened and approved by a UNI 11511 Tax Advisor "Tributarista", exercising the activity referred to in Italian Law no. 4 of 14/01/2013 published in GU n.22 on 26 January 2013.The consultancy on of international taxation and international tax law is screened and approved by a qualified professional ADIT (Advanced Diploma in International Taxation) and international tax affiliate of the Chartered Institute of Taxation.

The service is however provided acording to the assignment and the information received from the Client. The consultant cannot be held responsible in any way in the case of delays, malfunctions or interruptions of the service that have been caused by unforeseeable events or force majeure, or in the case of non-fulfillment, tampering, fraud or abuse by the Client or a third party. The consultant cannot be held responsible in any way for damages that may arise to the Client or to third parties from improper use and misinterpretation of the opinion, advice or any other information or service provided.

7 - Right of withdrawal

The Client is aware and accepts that the provision of the requested service immediately begins when the payment is received and therefore that the right of withdrawal cannot be exercised.

8 - Termination of the contract

This contract must be considered terminated by law without the need for prior formal notice if the Client fails to fulfill, even partially, the obligations referred to in these contract conditions including those for identification purpose set in point 4. In any case, the consultant has the right to request payment of the greater damage suffered.

9 - Governing Law; Jurisdiction

These Terms will be governed by and construed in accordance with the applicable laws of Republic of Latvia (“State”). Each party irrevocably agrees that any legal action, suit or proceeding arising out of or related to these Terms must be brought solely and exclusively in, and will be subject to the service of process and other applicable procedural rules of, the State, and each party irrevocably submits to the sole and exclusive personal jurisdiction of the courts in the State, generally and unconditionally, with respect to any action, suit or proceeding brought by it or against it by the other party. In any action or proceeding to enforce a party’s rights under these Terms, the prevailing party will be entitled to recover its reasonable costs and attorneys’ fees. For any dispute that may arise in relation to this contract, with the exclusion of those expressly excluded by the law, the Court of Riga (Latvia) has exclusive jurisdiction. For anything not expressly provided for or governed by this contract, reference is made exclusively to the Latvian law and the law in force in the European Union.

10 - Dispute Resolution

Informal Resolution. In the event of any controversy or claim arising out of or relating to these Terms, the parties will consult and negotiate with each other and, recognizing their mutual interests, attempt to reach a solution satisfactory to both parties. If the parties do not reach settlement within a period of sixty (60) days, either party may pursue relief as may be available under these Terms pursuant to Section “Governing Law; Jurisdiction”.

11- Refund Policy

In case the Client is less than satisfied or believes there has been an error in billing, Client must contact our Customer Service Department by email at according to our Refund Policy guidelines. All refund requests must be made within 30 days of purchase. We do not offer refunds of payments we have collected for additional services not available on the site, or on payments to other third parties.

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